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You are Here: Home Industries Retail Integrated Multi Channel Retailing (IMCR) Inquire here
Integrated Multi Channel Retailing (IMCR)
Integrated Multi Channel Retailing (IMCR), refers to the seamless integration of the various sales and service channels provided by the retailer to the customer. An item ordered through one channel can be received through another channel and returned through a third channel.
Implementation of multi-channel retailing from IT perspective encompasses the following:
Arrow Based on the lifestyle of the market segment, have a clear understanding of the various channels customers would be comfortable in using
Arrow Analyze the partnership, distribution and franchisee model in use and the likely changes due to new multi-channel requirements
Do a gap analysis on the existing infrastructure and multi-channel needs
Arrow Integrate the infrastructure covering the following areas
Arrow Product Catalog
Arrow Inventory and Merchandise
Arrow Pricing
Arrow POS
Arrow Shipping
Arrow After Sales Service
Arrow Franchisee/ Distributor Integration
Arrow Promotions and Discounts
Arrow Some of the technology requirements for IMCR are
Arrow Online portal having catalogs and shopping on the Internet
Arrow Integration with mobile phones and hand held devices
Arrow Secure online payment payments and gateway integration
Arrow Supplier B2B messaging hubs and extranets
Arrow Integrated inventory management and product search facilities
Arrow Usage of messaging standards and protocols like X12, EANCOM, EDIFACT and XML and POS standards like ARTS
Well if you are interested in outsourcing software development or would like to find out more about our services and offerings, please get in touch with us. A senior member of our Business team will get in touch with you within 24 hours.
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